Once you log your order, it is received automatically by IP Partners. When payment for the device has cleared, IP Partners will then process the order with the relevant distributor. Upon the distributor receiving the order, the device will be manufactured and shipped to the delivery destination. Due to peak and non-peak periods and device manufacturing times, please allow up to 4 weeks turn-around time to receive the device.
We recommend that all of our items purchased here can be covered by your own house and contents insurance.
For all warranty issues, please contact your manufacturer HERE.
Devices will be shipped via registered post with Australia Post. The shipping fee is included in the cost of the device. Devices will be shipped either to the school or directly to you, as decided by the schools’ leadership team. Please contact your school for information on their preferred delivery arrangements.
In the instance that a product is not available from the distributor, it will go on back order. If a part of your order is on back order, we will still ship you the part of the order that is in stock. For example, if you order a device and a bag, we will ship the part of that order that is available straight away. When the item becomes available, we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
You may return defective generic or re-manufactured products for exchange or refund within 30 days after receipt. RMA number is required for all return packages. For all defective OEM products the customer shall file a warranty claim with the Original Equipment Manufacturer (OEM) in accordance with the OEM warranty procedure. All non-defective returns for credit are subject to a 15% restocking fee. The customer will be responsible for return shipping costs.